Not satisfied with your order? Please contact our Customer Support Team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Order Modifications or Cancellation
Since your order is personalized and custom printed just for you, as soon as it is placed our automated technology queues it in production relay. Orders once placed cannot be cancelled.
You can only modify the shipping address of your order. After your order has been placed, you have 24 hours to contact our Customer Support Team and request address modifications and we shall do the needful for you.
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. We will replace any items damaged or poor-quality at no additional cost. We are not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaints regarding the design printed on a product, please send us a photo and your order number. Credits, refunds, or reprints will be issued at the sole discretion of The Funkydelic Store, if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
For shoes sizing disputes, we will cover the product fee, but reship shipping fee should be covered by you. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error, The Funkydelic Store will not afford any fees for this exchange. In order for an exchange to be processed, customers must provide the following information: reason for exchange - why the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested and your order number.
Package Returned To Sender – Correct Address
If a package is returned to sender (The Funkydelic Store) by the shipping courier, we will reship the package to you for free after an address verification is completed. We would redo the production of return order (original order is destroyed by courier) and reship it to you. Please note that the production time for the return order would be the same as original order.
If a package is returned to the sender by the shipping courier for the second time, we would redo the production, reship the return package to you for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.
Package Returned To Sender – Missed Delivery Attempts
Our esteemed express shipping partners strive their best to ensure that you don't miss out any delivery attempts by providing email updates on in-transit tracking movements.
All missed delivery attempt orders that got returned to the brand from the courier, would only be eligible for a 50% refund of order value. In order to get the product reshipped, the customer would be required to pay 50% of order value; as the production shall be re-done (original order is destroyed by the courier) and reshipped to the customer.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost. We provide you a provision to modify your shipping address within 24 hours.
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, The Funkydelic Store will not be held liable and compensation will not be granted by any form. Customers should take responsibility over this matter as we allow a Shipping address modification within 24 Hours.
Lost Order – Wrong Address
The Funkydelic Store will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New, unwashed and unused items that have been successfully received by customers within 15 days are eligible for returns or exchanges. Once 15 days have elapsed from the receipt of goods, returns and exchanges will no longer be accepted.
Return Term Limits
Since your order is custom printed just for you, we have a non refundable policy. Return and exchange claims will only be accepted within 15 days of order processing.
If return is caused due to our reasons, the goods received are damaged or not correct, the customer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the customers for the return of this product.
If the return is caused by the customer, the customer should be responsible for the shipping fee. The specific fee should be based on the express courier company available .
The Funkydelic Store is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by customers. The Funkydelic Store is not liable for any monetary loss or damages arising from the inability to produce or ship infringing content.
ORDERS SEIZED BY CUSTOMS DUE TO COPYRIGHT AND TRADEMARK CLAIMS
Monetary Losses arising from orders seized by customs due to copyright and trademark claims are the responsibility of the customers. The Funkydelic Store is not liable for losses related to the seizure of goods by International customs regulations.
By uploading or saving a design in the The Funkydelic Store you agree that:
- You hold the rights to commercially reproduce this design and release The Funkydelic Store from any claims made as a result of any property right infringement.
- You understand that infringement of property rights is illegal. If you have any doubt as to the legal ownership of a design you should check with the rightful owner that you are able to use the design before uploading.
- You understand that The Funkydelic Store acts under your instructions and is not obligated in any way to check or confirm the legal use of reproducing any designs.
- You agree to indemnify and defend The Funkydelic Store for any claims made as a result of alleged infringements including copyrights, trademarks, rights of publicity, or other intellectual property claims, including any payments for damages sustained by a claimant and attorneys’ fees incurred by you to defend against any claims made.